Botanic Park, Stranmillis Embankment, Belfast BT9 5EX, UK
Queen's Sport
The gym is fully equipped with TechnoGym machines - do with that what you will. There is a strength and conditioning suite downstairs which has 8 squat racks and 6 benches including free weights from 4-60kg in 2kg increments. The changing facilities are good and clean. The pool is good, near Olympic size and the sauna is hot - around 95 to 105 Celsius. The only downside is they don’t do day passes, only memberships.
Had my 5 year old son down with Dermott for a one2one swimming lesson. Super service,very good teacher 👍the whole place is very well run clean and tidy. Well worth a visit.
Posted 8 months ago
Really good gymnasium with full amenities including a swimming pool
Posted 1 year ago
Very good place. Lots of facilities. Good location. The sauna is too cold. Needs fixed to be much warmer. As it's so cold people sit in it for 30mins+ to warm up so it's always rammed. Heat it up! The weights machines are a bit old fashioned and could do with some new stuff/updates. There are winter memberships listed on the website that you can't actually sign up to on the website. It's confusing. You need to go in and do it at reception. No-one ever answers the membership phone line. A physical membership card in 2024 isn't great. Add it to the app. And generally make the app more modern.
Posted 1 year ago
Facilities overall good and I've been coming for many years but gym cleanliness abd hygiene has declined dramatically over recent years. Just feels less and less like there's a pride in the place these days. Otherwise generally decent for the price.
Music in the gym is always abnoxiously loud. I shouldn't be feeling the machines vibrating under me from the loudness of the music. It is unfair and disrespectful to customers, the vast majority of which are trying to listen to their own music on headphones.
Update: the difference , 4 pounds was never returned. I had to file a fraud claim with my bank. The front desk staff treated us with a level of disrespect that was completely unacceptable. As a visiting faculty member who brought students from the U.S., I expected professionalism and basic courtesy. Instead, I was met with rudeness, dismissiveness, and what felt to me like discriminatory treatment. This morning I wanted to use the gym with my son, who was born on October 28, 2010. The staff member asked his age, and I mistakenly answered 16. She immediately said I would have to pay £6. I explained that this didn’t seem right because the last time I paid only £2. She then asked for his date of birth. I repeated it twice, but she said she couldn’t understand me and asked me to write it down. I wrote “10/28/2010.” I then showed her on my phone that someone born on October 28, 2010, is still 15 years old. Despite seeing that, she insisted on charging me £6. When I pointed out the mistake and asked to be charged the correct £2 fee, she replied in a rude tone, “What do you want me to do? Return the £4?” I said yes, because the charge was incorrect. What made the interaction even worse was that she identified me as Queen’s staff (somehow I am recorded as a Queen’s staff in the system) and essentially accused me of not telling the truth. I found that both insulting and unprofessional. While I was waiting, she told me not to stand there and said she would handle it. I told her I would come back after the boys were finished. She again responded in an abrupt, dismissive manner. As my son and I walked away, I observed her appearing to mock me while speaking with another employee. I left feeling humiliated and deeply disappointed. Whether this treatment was because of my accent, or simply a complete lack of customer service, no one should be treated this way over a straightforward billing error. Visitors and members deserve respect, professionalism, and courtesy—not hostility, ridicule, or accusations of dishonesty.
Old gym, dirty changing rooms, staff who don't really care, messed up booking system and reception don't answer the phone. The coaches for kids courses don't know how to work with young children, talking about their weekend plans while they are warming up and not keeping an eye on them. Just as well parents are there to watch. Kids being disruptive and/or hitting other classmates but the coaches don't catch this nor do anything about it... The list could go on...
Very nasty, dirty gym with awful equipment. The mats look chewed up and are literally black with dirt. The staff don’t seem to care at all. It’s absolutely overcrowded it’s impossible to work out during rush hour, as most dumbbells are taken and never put back in their places. Ankle straps are impossible to find and staff are rarely at the desk when you need them. The opening hours are awful as well. it’s always closed on public holidays. Strongly do not recommend this gym literally any other would be better
Unfortunately, I was on vacation and wanted to use the gym, but the old lady at the reception said that it was only a gym for members, looking at me like a criminal.
Posted 11 months ago
This review is just for the Clements cafe. It’s frequently filthy on a Saturday afternoon, food lying all over the floor, the seats and the tables. Staff just yapping behind the counter. They also give you a plastic cup cover even if you’re sitting in, total waste of plastic. Someone should open the door and let the birds in, they’d have it cleaned in minutes.
Posted 1 year ago
Sole Movement & Lifestyle Studio
10a Castlereagh Rd, Belfast BT5 5FP, UK
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