I recently had the pleasure of experiencing Capital MMA & Elite Fitness with my 3 boys, and I am thrilled to share our little story. I have signed up for a family membership at a very reasonable $229 for all 4 of us, eager to get my kids to learn Jiu Jitsu and maybe other styles of MMA later. From the moment we walked in, we were impressed by the top-notch facilities, welcoming atmosphere, and the professionalism of the trainer.
Our first three visits were nothing short of fantastic. The trainers were knowledgeable, patient, and genuinely cared about providing a great experience for my kids. My children were excited about the classes, and they learned a lot in a short time.
However, we soon realized that we need to move to another city because our land lord decided to sell the house we rented. So, reluctantly, I decided to cancel our membership.
I stopped driving kids to classes and wanted to cancel membership but postponed for 2 weeks until got charged for the next month. That was painful … and I called the office the same day. To my relief and surprise, the owner or director of the place, sorry, not sure, person named Don Ngo, was incredibly understanding and accommodating. Despite all the inconveniences Don went above and beyond to assist me. He processed my cancellation request promptly and refunded us more than the $229 we had paid. That was a relief :)
This level of customer service exceeded my expectations and demonstrated a commitment to customer satisfaction that is rare to find.
I highly recommend Capital MMA to anyone interested in MMA, fitness, Jiu Jitsu, whether you are a beginner or an experienced practitioner. The dedication of the staff, the quality of the training, and the outstanding customer service make it a standout facility.
We may have had to cancel our membership due to our circumstances, but our brief experience there was just great!
Thank you, Don, for your understanding and exceptional service. We hope to return someday when our circumstances change (maybe to another branch of yours that will be closer to our new home). In the meantime, we will definitely be spreading the word about your fantastic place!
Blessings to you and all yours!
Posted 1 year ago