Good afternoon
Please be advised my son, will not be able to attend his classes this summer, most likely he will be back by start of school year. Please advise if he could freeze his membership or has to cancel. Thanks
Response:
Hi
Thank you for reaching out to us to pause your membership. Our membership structure is designed to maximize value for our members. While the pricing is based on two classes per week, you actually have unlimited access to classes every day. This model ensures that when some weeks or months are busier than usual, and members may not be able to attend as frequently, they can easily make up that value in future months.
Additionally, we provide a courtesy month annually to accommodate personal circumstances such as vacations or injuries. Should there be an ongoing illness or injury affecting your membership, we will extend the freeze period with a doctor’s note. We hope this flexibility ensures that our members can always make the most of their membership.
Based on our policy, we would be able to pause your membership for one month. The second month you will be billed as usual however as mentioned, you can easily make up those classes throughout the rest of your membership with us by attending an extra class throughout the week.
If you wish to cancel your membership, looking at your membership agreement, you chose the "Month to Month 60 Day Cancellation Notice Membership". This means that for a lower membership price, the member agrees to commit to 60 days or 2 billing cycles after giving notice to cancel. That would mean two more payments (July 10th and August 10th) and gym access until September 10th. In addition, if you were to cancel and wish to return back to us, your membership rate would not be guaranteed as membership prices have gone up since you joined us in 2024.
Based on our policies, your membership terms, and your desire to resume classes in the fall, I would recommend pausing for the month of July, continuing the membership from August, and doing your best to attend some additional classes throughout the school year to get full value of your membership. This way you keep your membership rate and get a one month break from billing.
I hope that this explanation was thorough and clear. If you have any further questions please let me know or give us a call.
Please let me know how you would like to proceed and I will make sure it is reflected on your billing.
Kind regards,
Sydney
Posted 7 months ago