Cane Masters

7544 W McNab Rd c6, North Lauderdale, FL 33068

3.7 (6 reviews)

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Cane Masters is the leading retailer of custom walking canes, sticks & walking staffs. Our products are handmade, fashionable, and made with high-quality materials.

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Reviews

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Joshua Nelson

Pleased with the quality and expedited turnaround.

Pricing
Posted 3 years ago
Richard Smith

Please see updates at the bottom of this review! I bought my first cane from this company 15 years ago when the company was owned by its founder the Legendary GrandMaster Shuey. Back then, the customer service was on point and the product quality was excellent !! Fast forward to today when to my sad disappointment my local domestic phone call to canemasters was answered in the Philippines by someone that could barely speak English and couldn't answer my questions. Apparently the company has been sold to a father and son duo that do not place a premium on serving their clientel. After many attempts I finally reached a US customer service representative that was unwilling to help me. He later admitted that he thought that I was only 1 single customer looking to buy only 1 cane. When he found out that I had a business and was looking for A LOT more, he changed his tune with a quickness! But alas it was too late. This was an experience with extremely Poor customer service and as a result I'll take my business elsewhere. Update #1 The owner reached out to me because of this review. He was extremely apologetic so I decided to take a chance and order a custom cane. I’ll upgrade this review 1 star as a result and I’ll add further updates as appropriate. Update #2 Another star was added to the review because I decided to go ahead and order a new cane…… They reached out to me to discuss my new custom cane project and gave me a refund because I chose 2 conflicting modifications, so that was impressive! Update #3 It’s been 120+ days and my contact Luke has still not returned my text. I’m very disappointed in how thin this cane is. I can literally snap it in half with my bare hands. I paid over $800 for a toothpick. I was not advised correctly on the different options and there was no way of knowing from their website. It was a complete waste of money and a waste of my time! I cannot recommend this company.

Facility Pricing Atmosphere
Posted 2 years ago
Duane Wooters

I ordered an unfinished hickory cane (paid extra for hickory). I wanted to finish it myself. What I recieved is an oak cane slathered with an oily goop. They told me it is beeswax. You wood workers (or metal workers) out there know you can't put a hard finish over wax. It won't stick. Been a week trying to get that wax out of the wood. Poor experience with this company. Despite what you order they send what they want. I don't recommend this company at all.

Atmosphere
Posted 4 years ago