1975 Diamond Blvd, Concord, CA 94520, USA
Get in the best shape of your life no matter your age or athletic ability at Concord CA. Start now and request a free pass.
Summary: You'll never be able to cancel your membership at this gym. I signed up online and put a request to cancel online on their website. Per their policy you can cancel online only if you sign up online. They never gave me a confirmation email, and I kept getting charges on my credit card. By the looks of it on the cancellation form, it looks like the emails would go to the general manager, Martinez. What a horrible management. When I talked to Martinez in person when I visited he gave me very sketchy, off vibes. Looks like I should've listened to my gut feelings and not signed up in the first place. Do not sign up at this gym. I was fooled by their cheap pricing.
Posted 1 year agoI wish I had read all the negative reviews about this place before! Never again will I sign up for a membership here or at any UFC gym for that matter. The staff uses the same old predatory tactics to keep you in a contract that you want to leave. They avoided my requests, misled me, and withheld important information I needed to cancel, all to collect the basic membership fee from me. This goes for front desk staff as well as managers! If you need to communicate with them, make sure it is done in writing or electronically, and don't let up. They tend to ignore emails. It's no wonder nearly all locations have an F rating on the BBB website. Absurd!
Posted 11 months agoThis gym used to be good. It became terrible. If you arrive even 50 minutes before closing, you are not allowed inside, citing “our policy.” It has happened to me countless times. Also, there are countless accounts of being difficult to cancel membership due to terrible service, and get refunded. Many people have been misled that the membership is canceled only to continue getting billed.
Posted 1 year agoI’ve been billed over $1100 for personal training sessions that I never signed up for or agreed to. The gym has yet to confirm they’ll issue a refund despite their manager, AJ, telling me that my name was spelled wrong on the subscription (that I never signed up for) and the digital signature they have on file was clearly not mine. Guess they’re raising money to open their new location by stealing from their members. What a deplorable organization.
Posted 1 year agoIf I could rate this place 0 stars a I would. To my surprise the manager was the one to assist and sadly she was extremely rude with a take it or leave it attitude. Started off by bashing on competitors comparing the club to others. I was looking forward to upgrading my gym experience ; maybe I am not knowledgeable on the UFC politics but their staff is and if they are an honest disclosure would of been nice, unlike the managers inappropriate suggestion to “put a sign out front”. It is sad to see that UFC chose you to represent them as a first impression.
Posted 1 year ago