We recently visited Gracie Jiu-Jitsu for a trial class for our son. Initially, the facility didn't quite meet our expectations, but we were open-minded about the program's potential benefits. Eager to give it a fair chance, we contacted them to inquire about enrollment packages. The gym responded promptly with a few options, which seemed promising.
However, our initial optimism was short-lived. When we replied to their message asking for more details, our communication was met with unexpected silence. It was surprising and disappointing that our further inquiries were completely ignored. This lack of engagement made us feel undervalued as potential clients.
Effective and consistent communication is a cornerstone of customer service, especially in a field as interactive as martial arts training. Unfortunately, Gracie Jiu-Jitsu did not meet these basic expectations in our experience. We were genuinely interested in enrolling our son and were willing to overlook our first impressions of the facility, but the disregard for our follow-up questions has led us to reconsider.
It's unfortunate, as we were initially inclined to become part of the Gracie Jiu-Jitsu community. However, the lack of response has raised concerns about their commitment to new members. We are now exploring other options that might offer a more engaging and responsive environment.
Posted 1 year ago