24000 Mercantile Rd #5, Beachwood, OH 44122, USA
Rio Pro is a Brazilian Jiu-Jitsu Martial Arts & Self Defense Academy. Classes in Northeast Ohio Beginner-friendly martial arts programs for kids & adults.
We’ve been sending our son here for about one yr. Each instructor is better than the next. They’re patient and take the time to explain things to the kids. They let the kids ask questions and actually listen to them. The classes have helped with my sons confidence and he looks forward to every class. I would highly recommend.
Posted 1 year agoI signed up for a 13-month membership and enjoyed the classes. Unfortunately, due to my pregnancy, I had to stop attending. I sent a certified letter as instructed to inform them of my intention to drop out, expecting a refund for the remaining months. To my surprise, I was informed that memberships are non-refundable, something that was never mentioned when I signed up. It turns out it's buried in the fine print of the contract. While they aren't technically wrong, it's incredibly frustrating and feels like a sneaky way to trap customers. They did credit my account for the remaining time, but I won't be able to use it. Their handling of the situation left a lot to be desired, and I feel misled. I hope they reconsider how they communicate their policies to future customers. I don't know how to reply to the response from the owner so I will add it here: I appreciate the clarification regarding your policy and understand that it has been consistent for many years. However, I still feel that the details about non-refundability were not made as clear as they could have been at the time of enrollment. While I understand that the contract is reviewed and initialed, the emphasis on such a critical aspect might benefit from being more explicitly communicated, especially for first-time members like myself. I recognize that your policy offers a time credit for unused months, which is a fair approach under normal circumstances. However, pregnancy is a unique situation, and it would be helpful if there were more flexibility in cases like this. Thank you again for your understanding, and I hope my feedback can contribute to improving the experience for future members.
Posted 1 year agoI dropped in for a Thursday night class while in town for work. You couldn't ask for a more welcoming atmosphere. Great class, fun rolls, amazing people. 10/10 would train here again.
Posted 1 year agoThese people were awesome and super welcoming. My only problem is I need more time in my life. If I could I would go here everyday for hours. My interest in Juijuitsu spiked after going here. I can't wait to come back there and train again!
Posted 2 years agoGreat place to train for any age and any skill level. Top notch instruction in a friendly, safe, training environment. I hadn't trained for a few years and I'm very happy that I chose this school for my return to the mats.
Posted 3 years ago